Returns & Exchanges

At Xi Mobility, we stand by the performance of our gear and offer a 30-day window for returns or exchanges on all items in original condition. If your equipment doesn't help you move better, we are committed to making it right.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached and the product is clean and unworn.

3

Apply Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your new gear within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing